Human Services Manager

Overview

The current vacancy is in the Children and Family Services Division of the Social Services Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

The Human Services Manager for Children and Family Services provides leadership and support to teams that play a critical role in day-to-day operations and direct service delivery. This position focuses on supporting staff, strengthening practice, and ensuring work is carried out with consistency, accountability, and care. The Manager partners across programs to remove barriers, support effective service delivery, and help teams do their best work in service of children and families.

To manage and direct the operations of a subdivision of the Community Human Services Department (CHSD) by organizing, coordinating, monitoring and evaluating service functions; supervising staff and directing the use of program resources; planning, implementing and maintaining policies, practices, rules and regulations applicable to the programs to which assigned; and otherwise providing management and direction to ensure the effective and efficient delivery of community human services;

and perform related duties as assigned.

This position is identified under the designation of ‘flex work eligible,’ meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy.

To view Ramsey County’s Flexible Workplace policy, go to:
Flexible Workplace policy.

• Promote a diverse, culturally competent, and respectful workplace.
• Manage and direct all functions of a Social Service division (such as Adult Rehabilitation Services, Family and Children’s Services, Mental Illness Services or Support Services); or a Mental Health/Chemical Dependency Services division (such as Outpatient Community Mental Health services with a Day Treatment component, Sexual Offense Services, Crisis and Intake Services, Chemical Dependency Services, or Case Management;
  Financial Assistance Services division (such as MFIP, MA/MSA/GAMC, Food Support, Child Care, or General Assistance).
• Assign and direct the work of division supervisors through individual, group and written communication to ensure adherence to federal and state law, rules and regulations and department policy and procedures in a manner consistent with accepted standards.
• Represent the department or the division to which assigned to the community, other professionals, state officials and other counties for the purposes of sharing information, developing policies and procedures, solving problems, and explaining the County's position on policy and procedural questions.
• Monitor and evaluate current performance using budgetary and program information and community feedback, to identify potential problem areas and plan and initiate corrective action as indicated.
• Develop recommendations and supporting documentation for budget requests for programs, staff, and support for the sections to which assigned.
• Plan and coordinate with other administrative units for the development, implementation and maintenance of policies and procedures to ensure appropriate, timely response to changes in state and federal law, rule, regulation or reporting requirements.
• Manage, in consultation with the division director, the distribution of the resources allowed to the section to ensure that services are consistent with need and that resources are allocated efficiently and effectively.
• Analyze, develop, and implement, in consultation with division directors, policies and procedures for the provision of services to clients and the use of assigned resources.
• Coordinate as assigned, major projects to enhance program performance, facilitate resource utilization or make major changes in service delivery.
• Maintain regular, punctual…