RN Clinic Supervisor
Listed on 2026-01-27
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Management
Healthcare Management -
Healthcare
Healthcare Management, Healthcare Administration
You’re part of something bigger are an award-winning integrated health care system comprised of several organizations. Our organization includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better.
If you want to make a difference, we want you on our team.
Health Partners has an exciting opportunity for an RN Clinic Supervisor to support our Infectious Disease, Travel & Tropical Medicine, Rheumatology and IV Infusion Therapy specialties. This RN Clinic Supervisor provides leadership, direction, organization and administration of daily clinic operations in the patient care and ancillary services areas. This position works in collaboration with the Business Systems Supervisor. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.
LocationsThis individual will primarily work at Health Partners 401 Specialty Center in St. Paul. This individual will travel on occasion to the Health Partners Bloomington, Brooklyn Center, Riverside (Minneapolis) and West (St. Louis Park) Clinics.
Accountabilities- Performing annual performance reviews
- Reviewing work for quality improvement purposes
- Monitoring daily staffing issues including vacation and sick time
- Monitoring and providing feedback to staff to ensure consistent application of HPMG & C and Health Partners policy and procedures
- Promoting development of staffing skill levels
- Hiring, coaching, discipline and dismissal of staff
- Training and monitoring job functions
- Holding staff accountable for providing excellent patient service
- Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers.
- Demonstrates the patient is put first at every opportunity.
- Talks “service” routinely to reinforce a service orientation mindset.
- Looks for missed opportunities in which employees could better meet customer needs; constructively brings such to their attention and coaches on ways to improve.
- Identifies training and staff development needs for employees as related to service skills.
- Holds self and employees accountable for meeting high standards of service toward all customers.
- Understands and accepts that customer complaints and feedback are gifts to our organization.
- Actively listens to patients/member/families who have concerns about their care or service, seeking to understand each situation through the eyes of the patient.
- Documents such concerns and ensures that appropriate investigation and responses occur.
- Identifies trends affecting patient satisfaction, and works with the local clinic or the larger HPMG and Clinics to resolve such trends.
- Works with staff and other supervisors to identify opportunities to improve patient satisfaction.
- Includes patient satisfaction discussion at staff meetings, reviews patient feedback with staff and sets improvement priorities.
- Works in collaboration with other clinic supervisors, providers, front‑line staff and organizational departments to design, implement and evaluate care delivery initiatives.
- Uses quality management tools and measurements to monitor standards, processes, and outcomes of care.
- Reviews and interprets quality management data feedback and makes appropriate changes to improve outcomes of care.
- Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front‑line staff regarding care initiatives and outcomes.
- Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation.
- Plans, develops and monitors the budget for their area of responsibility.
- Works collaboratively with the Manager, Chief of Professional Services and other supervisors to ensure optimal revenue capture.
- Authorizes expenditures for their area of…
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