Quality Assurance Director

POSITION PURPOSE

To provide support to all sites through the facilitation of quality assurance systems to include coordination of investigations and monitoring compliance. Coordinates the training, monitoring, and follow up of these systems to ensure corrections are made and able to be maintained. Include responsibility for strategic oversight, compliance, and facilitation of all staff orientation and development programs, ensuring training supports high-quality residential and supportive services.

The Director of Quality Assurance and Training (DQAT) reports to the Vice President of Community Services who reports to the President/CEO. Is responsible for the facilitation of our investigation process in follow up to VA reports and concerns/complaints and the development of correction plans in response to them.

The DQAT is a primary support to sites during state surveys and develops Plans of Correction in response to any citations.

Also responsible for strategic development, implementation, and continuous improvement of training programs, including assessing needs, developing curriculum, and ensuring compliance with regulatory standards.

Completion of Quality Assurance audits and program monitoring will be completed along with coordination with the affected teams to ensure areas of concern are resolved in an effective manner.

The DQAT will support in the development of action plans, training, development and continued monitoring to support program compliance in both state and organizational standards.

The ability to understand a situation by seeking information and developing appropriate and effective action plans is required.

The position requires extensive writing, communication, organization and management skills; effective decision making and problem-solving skills are also critical; working with various team members and excellent public relation skills are also required. Creativity and follow-through on delegated tasks is required. Ability to evaluate company programs and make recommendations to address issues through the development of Best Practices is required.

Requires committee participation through chairing committees and taking on tasks necessary to meet committee goals/objectives. Participates in fundraising efforts in order to assure fiscal integrity of the entire organization. Maintains a flexible work schedule. Working as needed within the 24‑hour period of time and provides assistance with coverage as needed. Work environment requires the ability to travel between sites as needed.

The work environment requires frequent standing, walking, desk work, writing, ongoing communication and contact with other service providers, and extensive telephone work. Occasionally may have to provide direct care services, including but not limited to assisting with activities of daily living; lifting and transferring residents; and pushing/pulling wheelchairs. Maintains a working knowledge of all rules and regulations of licensing agencies and policies and procedures of The Phoenix Residence, Inc.

This is an exempt position.

Monitors the overall functioning of all programs in terms of programmatic and residential services. Is responsible for the facilitation of program monitoring and managing the development of programming and documentation systems to meet the needs of service recipients and employees while ensuring compliance with regulatory requirements. Is on‑call and carries a phone in order to respond to issues during non‑work hours.

Develops and maintains quality of service standards, in corporation with the Vice President of Community Services. Is responsible for the development and implementation of organizational goals and objectives in conjunction with other team members. Completes on‑going evaluation of services through completion of chart audits, Active Treatment and Direct Care Observations, mock surveys and other systems in place for monitoring programs and services.

Participates in overall planning and building functioning in conjunction with other team members. Works with team members to develop and implement organizational and departmental…