Dispatch and Operations Lead

Dispatch and Operations Lead page is loaded## Dispatch and Operations Lead locations:
St. Paul Main Campus time type:
Part time posted on:
Posted 30+ Days Agojob requisition :
R0001153

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.

Hamline University is an Equal Opportunity/Affirmative Action employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; sexual orientation; gender identity; gender expression; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities.

The University will provide reasonable accommodations to qualified individuals with disabilities.

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff and students cultivate an ethic of civic responsibility, social justice and inclusive leadership and service.
** JOB SUMMARY
** The Dispatch and Operations Lead is responsible for the overall operation of the Hamline University Public Safety 24-hour Communications Center. This role includes monitoring and managing security communications systems and providing accurate information and assistance to the campus  addition to overseeing Public Safety dispatch operations, the Dispatch and Operations Lead will manage the campus parking program and supervise the Anderson Student Center Welcome Desk.

The Lead must demonstrate full proficiency in the department’s computer-aided dispatch (CAD) system, alarm monitoring systems, CCTV network, and electronic access control systems.

This position also serves as a key liaison between the Department of Public Safety and various university departments, including but not limited to Facilities Services, Residential Life, and Conference and Event Management.
** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
*** Oversee daily operations of Dispatch Center/ Anderson Student Center Desk and impose corrective action when needed
* Create and implement the training program for all new hires
* Principal trainer for all new dispatch hires
* Manage and process all applications for Dispatch hires
* Interview and hire all student dispatchers
* Write the schedule for Staff and Student dispatchers
* Trained to verify and submit Student Payroll
* Maintain all correspondence with the Cashier’s office to manage the financial aspects of parking tickets
* Update all documents and resources found in the Dispatch Center of HPS
* Assigned the responsibility of Point Person for the Security Systems
* Manages HPS Van Rental process
* * All other duties as requested.
*** REPORTING RELATIONSHIPS
*** This position reports to the:
Director
* Employee Supervision:
Dispatcher
* Student Worker Supervision:
Student Dispatchers and Student Center front desk workers
** REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES
*** Working knowledge of Microsoft Office Suite, Google, Google Apps, Blackboard and Ally Reporting or similar.
* Experience and sensitivity working with students from diverse backgrounds.
* Experience managing a computer aided dispatch system
* Training for new employees and ongoing training for all dispatchers
** MINIMUM EDUCATION/EXPERIENCE
*** AA or Bachelor’s Degree or 2-4 years of equivalent experience
* 1-3 years in a supervisor role.
* 1-3 years experience at an institution of higher education or in a dispatch environment
* 1-3 years experience as a dispatcher and/or office manager
** PREFERRED EDUCATION/EXPERIENCE
*** Bachelor’s Degree
* 5+ years supervision experience
* 5+ years of dispatching experience
* Familiarity with the Clery Act and Title IX
**…