Quality Assurance Lead

Work Model: Hybrid (Onsite at least 1 day per week; more as business needs dictate)

Interview Mode: In-person interview in St. Paul, MN

• Serve as Program QA Lead across multiple enterprise-wide initiatives.
• Develop and implement comprehensive QA strategies, standards, and test frameworks.
• Lead hands‑on testing efforts (test planning, test case development, execution, and defect management).
• Direct and mentor QA Analysts while managing individual work streams.
• Oversee vendor‑led testing and ensure alignment with integration and program standards.
• Manage QA schedules, dependencies, risks, and mitigation strategies.
• Perform manual, regression, functional, and integration testing.
• Support release management, configuration control, and QA traceability.
• Define and track QA metrics (defect density, coverage, release readiness criteria).
• Collaborate with program managers, BAs, developers, and vendors on defect prioritization.
• Provide QA governance across Agile, Iterative, and Waterfall environments.

• 10+ years of experience in software QA/testing.
• 5+ years of QA leadership experience.
• 1+ year of cloud‑based SaaS implementation experience.
• 2+ years leading QA in multi‑vendor or multi‑system integration environments.
• 2+ years performing manual and automation testing.
• 2+ years developing QA strategies, test plans, test cases, and quality metrics.
• 1+ year of experience with Azure Dev Ops, JIRA, or HP ALM.
• 2+ years working in Agile, Iterative, and Waterfall methodologies.
• Ability to work onsite at least one day per week.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience in government or regulated industries.
• Experience with mass transit technologies (fare collection, asset management, operational analytics).
• Public sector, utilities, or transportation industry background.
• Experience with performance testing, test data management, and vendor validation.
• Familiarity with automation frameworks/tools.
• Certifications such as PMP, CSM, SAFe, or QA certifications.
• Strong leadership and cross‑functional team management.
• Excellent communication skills (technical and executive audiences).
• Analytical mindset with strong attention to detail.
• Conflict resolution and stakeholder management experience.
• Ability to balance strategic QA oversight with hands‑on execution.