Operations Analyst - Human Services Program Representative

Working Title: Operations Analyst

Job Class: Human Services Program Representative 2

• Job
• Location:
  
  St. Paul
• Telework Eligible:
  Yes
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 03/03/2026
• Closing Date: 03/16/2026
• Hiring Agency/Seniority Unit:
  Human Services Dept / MAPE DHS Central Office
• Division/Unit:
  Health Care Administration / Health Care Eligibility and Operations
• Work Shift/
  
  Work Hours:
  
  Day Shift / Varies
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. This position represents DHS as a business lead on projects for Minnesota Health Care Programs (MHCP) to deliver health care eligibility system functionality in accordance with state and federal policy, laws, and regulations.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

• Work in partnership with Department of Human Services (DHS), Minnesota IT Services (MNIT), MNsure, and county, tribe and state health care processing entities to develop business requirements, design documents, and workflows to deliver new or enhanced system functionality and other high‑priority system changes required for MHCP.
• Under limited supervision, initiate, lead and coordinate efforts to identify, analyze, recommend, develop and implement changes and improvements for business processes and procedures.
• Use critical analysis, problem‑solving, and process improvement skills to identify issues, evaluate, plan, make decisions, recommend and implement solutions, without compromising program integrity, system functionality and customer service.
• Develop business use case scenarios and instructions to perform user acceptance testing. Document results, submit potential issues and prioritize defects found in user acceptance.

• Three (3) years professional experience working in eligibility technology systems, such as Minnesota Eligibility Technology System (METS), MAXIS, and MMIS to effectuate eligibility for Minnesota Health Care Programs (e.g., Medical Assistance, Minnesota Care).
• Experience in identifying and expressing business needs to address policy, operational, or system improvements or challenges.
• Capability to effectively guide and organize problem‑solving teams, adept at resolving conflicts and negotiating.
• Bachelor’s Degree or higher in Health Care Administration or a related field may substitute for one (1) year of experience.

• In‑depth understanding of MHCP policy, processes, and systems to guide implementation of new or corrected system functionality, business processes, and procedures.
• Experience working on projects as a Subject Matter Expert (SME) or related role responsible for communicating policy and/or business needs and reviewing business and functional requirements to ensure they are correct and complete.
• Ability to manage multiple concurrent project work and competing priorities under demanding deadlines.
• Strong oral and written communication skills sufficient to communicate to both technical and nontechnical personnel.
• Experience participating in user acceptance testing to validate that technical solutions work as designed according to business and functional system requirements.
• Decision‑making experience related to…