Sr. UX Researcher

Job Description

We are seeking a Senior UX Researcher. This role will serve as both a hands‑on researcher and a practice leader, helping bring structure, rigor, and consistency to our UX research efforts. The ideal candidate has deep experience conducting research in complex product environments and is capable of elevating how research is planned, executed, and applied across teams. This person will play a key role in shaping research strategy, mentoring others, and ensuring insights translate into clear product and business impact.

• Lead end‑to‑end UX research efforts
• Establish and evolve UX research practices, frameworks, and standards
• Partner closely with Product, Design, Engineering, and Business stakeholders to influence product direction
• Translate research findings into clear, actionable insights that drive decision‑making
• Balance strategic leadership with hands‑on execution of qualitative and quantitative research
• Help “get the house in order” by improving research operations, consistency, and quality
• Advocate for user‑centered design and research‑driven product development across teams

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

• 8+ years of UX research experience, ideally including time in consulting or agency environments
• Proven ability to lead and shape a UX research practice, not just execute individual studies
• Deep experience conducting a range of research methods (e.g., interviews, usability testing, field studies, surveys)
• Strong stakeholder management skills with the ability to influence at senior levels
• Demonstrated experience working in complex, fast‑moving product environments
• Ability to operate independently while also mentoring and guiding others
• Strong synthesis and storytelling skills — able to turn research into clear product direction
• Prior experience building or formalizing a UX research function or practice
• Background in consulting with exposure to multiple clients, domains, or problem spaces
• Experience mentoring junior or mid‑level researchers
• Comfort stepping into a research leadership role while remaining a strong “do‑er”
• Experience scaling research in organizations where it was previously informal or inconsistent
• Familiarity with business and operational considerations beyond pure UX research