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Senior Proactive CX Program Lead

Job in Saint Paul, Ramsey County, Minnesota, 55199, USA
Listing for: Coinbase
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 130900 - 154000 USD Yearly USD 130900.00 154000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency exchange in Minnesota is seeking a Senior Program Lead of Proactive Support. In this role, you will drive strategic initiatives to enhance customer experience and prevent churn. Candidates should have over 5 years of program management experience, strong analytical skills, and technical awareness. The ideal candidate will lead the way in optimizing customer interactions and supporting the growth of the customer support organization.

This position requires in-person participation with competitive compensation between $130,900 and $154,000.
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Position Requirements
10+ Years work experience
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