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Software Customer Service Manager - Midwest Region
Job in
St Paul, Saint Paul, Ramsey County, Minnesota, 55118, USA
Listed on 2026-02-28
Listing for:
Motorola Solutions
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support, IT Consultant, HelpDesk/Support
Job Description & How to Apply Below
Employer Industry: Public Safety Technology
Why consider this job opportunity- Salary up to $100,000
- Incentive bonus plans available
- Comprehensive benefits including medical, dental, and vision coverage
- 401K with company match and employee stock purchase plan
- Generous paid time off and 10 paid holidays
- Opportunity to work remotely and collaborate with a global team
- Manage customer service contracts and relationships for Command Center Software
- Collaborate with cross-functional teams including Sales, Product, and Engineering
- Ensure adherence to service agreements and manage escalation processes
- Coordinate technical changes and support for software deployments
- Build value-added relationships to become a trusted technical advisor to customers
- High School diploma, Associate's, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
- Minimum of 5+ years of experience in Command Center Software, Mobile Video Deployment, or related fields
- Legal authorization to work in the U.S. indefinitely
Ability to obtain a background clearance as required by government customers - Proficiency in Agile project management and familiarity with software deployment methodologies
- Previous experience in Engineering, Sales/Presales, or Managed & Support Services
- Strong technical problem-solving skills and the ability to communicate solutions effectively
- Demonstrated dedication to delivering high-quality end-to-end solutions
- Experience managing customer escalations and maintaining service levels
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