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HelpDesk/Support IT Support IT Project Manager Systems Administrator

Service Desk Lead - Operations & Escalation Champion

Job in Saint Paul, Ramsey County, Minnesota, 55199, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-26
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
A leading technology services firm seeks a Service Desk Lead to oversee service desk operations, ensuring quality service delivery and compliance with performance standards. The ideal candidate will have over 6 years of experience in service desk operations, with at least 2 years in a supervisory role, a Bachelor's degree, and a strong grasp of ITIL principles. This role focuses on customer satisfaction and operational excellence, offering a competitive salary based on experience and qualifications.
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