ServiceNow Sr Analyst; Hybrid

Position: ServiceNow Sr Analyst (Hybrid)
* At Securian Financial the internal position title is Infrastructure Sr Analyst.  
*** Position Overview
** As a Service Now Sr. Analyst, you will be responsible for maintaining, enhancing, and automating the existing infrastructure and supporting processes for the Service Now Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions, ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the Service Now platform that align with Securian’s business objectives and overall IT strategies.

You will design, develop, and deploy applications within the Service Now platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the Service Now technology platform. Finally, you will provide direction, guidance, and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB, incident, problem, asset, change, knowledge, and service catalog management processes, streamlining operations.
** Responsibilities include but not limited to:
*** Maintain, support, and develop the Service Now platform via scripting and system configurations.
* Establish design and capability guidelines for new and existing Service Now features to ensure platform integrity.
* Architect and implement integrations with Service Now, third-party solutions, and internally developed applications.
* Research, recommend, design, and implement Service Now platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM.
* Train internal associates and administrators in the use and configuration of Service Now applications.
* Own your code from design to delivery, including test automation and detailed documentation.
* Analyze, troubleshoot, and resolve Service Now system issues or operational support tickets.
* Provide rotational after-hours on-call support for Service Now production issues.
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* Qualifications:

*** 2+ years of engineering experience with the Service Now technology platform or a comparable Service Management technology platform.
* Proficient in using Service Now or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software.
* Skilled in configuring Service Now Discovery and Orchestration.
* Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.
* Strong verbal and written communication skills to convey technical information and ideas at all business levels.
* Proven ability to effectively prioritize and execute tasks in a fast-paced environment.
* Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action.
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* Preferred Qualifications:

*** 2+ years of experience deploying, implementing, administering, configuring, and/or developing solutions on the Service Now technology platform.
* Bachelor’s Degree or equivalent experience, education, and certification.
* Broad technical experience that includes integrations and infrastructure build and support.
* Service Now Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).
* Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript).
* Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files.
* Experience with Service Now reports, dashboards, and Performance Analytics.
* Knowledge of Information Protection strategies (DR, encryption).
* Understanding of data management and concepts such as data normalization, record retention, and archiving.
* ITIL certification V3/V4.
* Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.#LI-hybrid   This position will be in a hybrid working…