Executive Response Spec.- Deposits

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions. Escalations are received through various channels, including regulatory agencies, senior management, and social media. Specialists must be fully knowledgeable and cross‑trained on all U.S. Bank credit and debit card products, communicate and coordinate with team members and other business lines, and deliver escalated responses that follow senior management directives.

• Call card members and communicate the highest level of escalation solutions.
• Write letters/emails to customers notifying them of complaint resolution.
• Address global-level issues to ensure regulatory compliance and positive customer experience.
• Work with management across Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, and other business lines.
• Stay current with bank policies, procedures, and regulatory requirements to provide clear operational feedback.

• High school diploma or equivalent.
• Three to five years of related experience.
• Minimum 18 months of customer service experience.

• Strong knowledge of U.S. Bank product terms, conditions, and policies.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient keyboard and PC skills, including word processing and spreadsheet software.
• Basic knowledge of contact center systems and procedures.
• Familiarity with U.S. Bank policies, applicable laws, and regulations.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Benefits include:

• Healthcare: medical, dental, vision
• Basic and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2 to 5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by U.S. Citizenship and Immigration Services.

Pay Range: $20.87 – $27.84