Support Specialist

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At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

The Support Specialist is responsible for processing escalated support requests from lenders and from the internal support team to ensure every request is processed according to rFinance’s service level agreements (SLA). The work includes reviewing incoming requests, creating a support ticket, and assigning to the appropriate team’s support queue. The work also includes following up with the appropriate team to ensure the requestor receives proper updates and the requests are closed out according to rFinance’s process and procedures as well as SLA.

To enable success, the process is managed by the consumer finance workflow system.

To do this, the Support Specialist will leverage rFinance’s systems to determine the situation and communicate by chat, email, text and/or phone with the customer, retailer and/or lender to fulfill the support request.

Review incoming support requests that come in from chat, email and phone. When appropriate, fulfill the request by leveraging rFinance’s systems to determine the situation and communicate by chat, email, text and/or phone with the customer, retailer and/or lender to fulfill the support request. When appropriate, log a ticket in JIRA and assign the ticket to the appropriate team’s queue.

Monitor and follow‑up with rFinance teams for updates on open support tickets and, when appropriate, provide updates to the requestor. Close out requests and tickets as appropriate by communicating to the requestor.

Handle routine, standard, repetitive administrative and reporting duties as assigned. May provide training and work direction to others as a means to personally develop additional skill sets.

• 2‑4 years of customer service equivalent work experience
• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Strong computer/data entry skills
• Proficient knowledge and use of Microsoft Excel, Word, and Outlook
• Ability to work independently and be pro‑active, detail oriented, and well‑organized
• Team player with excellent collaborative and communication skills
• Previous experience in customer service or call center is a plus

$55,584.00 - $

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

Availability of benefits may differ by site or position.

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• Profit Sharing:
  In 2025 Andersen has set a profit‑sharing target of  3,500 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.