HR Compliance & Operations Generalist

Are you passionate about keeping businesses buttoned up to support a thriving workforce? INFRA is seeking an HR Compliance & Operations Generalist to help scale and support our growing membership and team! This is a unique opportunity to advance your career in People & Culture (Human Resources) providing consulting and HR Operations on a high-performing, mission-driven team, working to support independent businesses and a sustainable food system.

The HR Compliance & Operations Generalist ensures INFRA and its member organizations are “buttoned up”, legally compliant, operationally consistent, and supported by solid HR practices and policies. This role bridges the technical HR functions that protect INFRA and its members, such as handbooks, leaves, and investigations, with the education and support that strengthen member capability and confidence. This position focuses on regulatory accuracy, legal readiness, and HR operational excellence across both INFRA and the member community, collaborating closely with INFRA’s P&C, field, and programs leads.

If you would like to be a partner to our whole team, start a conversation by submitting your resume and cover letter!

Compliance, Policy & Legal Readiness

• Maintain INFRA’s and member-facing HR systems of record, documentation, and policy frameworks to ensure compliance and consistency.
• Monitor, interpret, and communicate federal and state HR regulatory changes.
• Update handbooks, policies, and templates to maintain compliance in all states.
• Partner on escalations requiring legal guidance.
• Serve as internal resource for Field Team and Member Advisors on HR compliance needs.
• Success looks like: INFRA and participating members consistently meet regulatory standards, and staff have confidence in policies, processes, and compliance updates.

Leave Administration & Accommodations

• Ensure accurate, timely, and compliant leave and accommodation administration for INFRA employees; support field teams in advising member stores on process frameworks.
• Oversee all leave of absence (LOA), FMLA, and ADA accommodation processes.
• Maintain templates and forms for consistent application of leave policies.
• Serve as point of reference for field advisors when members request support materials for leave or accommodation processes.
• Train INFRA managers and support educational content for member-facing materials.
• Success looks like:
  Leave and accommodation requests are handled seamlessly and compliantly; members have access to accurate tools and models.

Employee Relations

• Provide neutral, consistent structure for employee relations processes and documentation.
• Lead or advise on internal investigations, ensuring fairness, compliance, and documentation integrity.
• Maintain confidentiality, consistency, and documentation standards.
• Partner with P&C team for coaching-based interventions.
• Develop member-facing resources on investigations, progressive discipline, and documentation.
• Success looks like: INFRA maintains a trusted, equitable ER process; members gain clarity and confidence through modeled resources and templates.

Compliance Training & Education Content

• Develop and deliver training and education that strengthens INFRA and member HR foundations.
• Create expertise-related content for marketing and educational platforms.
• Collaborate with Mar Com and Field Teams to make compliance education accessible and repeatable.
• Success looks like:
  Compliance content is engaging, approachable, accurate, timely, and accessible to both INFRA staff and members.

Improvement and Analysis:

• Establish, track, and analyze organizational KPIs
• Continually improve processes, practices, and procedures
• Stay on top of business and HR trends, keeping INFRA and our membership informed and ahead of the game.

• 3-5 years of progressive experience…