Program Director - Indirect Operations

Overview

The Program Director oversees assigned Beacon locations to ensure that company goals, budgets, and clinical effectiveness targets are met. They support Care Team Managers by ensuring adequate staffing and resources for high-quality care, and keep department heads informed of staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, ensuring that agendas are coordinated, and documentation is filed.

They also ensure the consistent application of policies and procedures, monitor Care Team Managers' workload, and review incident reports for timely submission to regulatory agencies. The Program Director communicates with regulatory agencies, assists the compliance department with corrective action plans, and manages Census, payroll costs, and EBITDA targets. Additionally, they ensure accurate time-and-attendance reporting, manage staffing needs, and oversee new employee orientation and training compliance.

The Program Director addresses personnel issues with HR, Compliance, and Executive Leadership, provides feedback on performance reviews, and manages the DSP leveling program. The Program Director ensures individual protection, personal care, and participation in skill-building activities, maintains accurate records, and performs ongoing audits of Beacon location(s) operations.

• Bachelor’s degree in human service preferred
• Minimum of two (2) years’ experience of previous management or supervisory experience in a residential care environment
• Effective oral and written communication skills
• Strong computer skills and the ability to use office equipment including any BSLS systems
• Attention to detail and ability to multitask
• Must possess a valid driver’s license
• Proficient in reading and writing the English language
• Approved by state, federal and government entities to work within BSLS programs

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

• Physical demands include mobility within Beacon locations, involving standing, bending, squatting, and reaching.
• Ability to lift and carry objects up to 50 pounds for short distances daily.
• Climb stairs as needed; operate a computer and standard office equipment.
• Prepare meals requiring oven, stove, or microwave; assist with laundry and grocery shopping as needed.
• Provide personal care to individuals, including transferring and assisting with mobility up to 250 pounds.
• Ability to visually inspect facilities for safety and hazardous conditions.
• Hearing and verbal communication abilities required for regular interaction with team members.
• Proficiency in English (written and spoken) is required.
• Ability to perform verbal and physical crisis interventions as needed.

• This is a full-time on-site position requiring regular rotation between Beacon locations within the assigned caseload.
• Work may occur in home settings or community locations and may involve interactions with individuals with psychosocial or health needs.
• Potential exposure to infectious disease and to aggressive behaviors; universal precautions are required.
• Work sites may not be barrier-free; environment may include risks of aggression and stress.
• Moderate noise levels; exposure to varying temperatures, dust, or smoke may occur.
• Travel up to 80% of the time is required.

Beacon provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Beacon will provide reasonable accommodation for qualified individuals with disabilities.

As an employee of Beacon Specialized Living (BSLS), you understand that BSLS provides care for individuals living in a residential setting that operates 24 hours, 7 days a week at multiple Beacon locations, and that you may be scheduled to work at any time or day of the week, including holidays, and may be assigned to work at different locations as needed.

BSLS reserves the right to reassign you to work at any of its Beacon locations if necessary.

This job description is intended to describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other duties may be assigned by the employer at the employer’s sole discretion. This job description may be amended at any time by the employer.