Documentation Specialist

Documentation Specialist – Call Center

Handi Medical | Minnesota’s Best Bronze Medal Winner in Medical Supplies

Do you have what it takes to join a Top Workplace in Minnesota? Handi Medical is proud to be recognized for both excellence and culture. We are seeking a Documentation Specialist whose primary focus is the review, qualification, and acceptance of medical documentation to support the timely and compliant release of durable medical equipment (DME) and supplies.

If you have experience in a healthcare or documentation-driven role, your skills may transfer well to this opportunity.

Visit our career site to learn more about our culture and team.

• Pay: $20–$22 per hour
• Schedule: Full-Time, Monday–Friday, 8:30 AM–5:00 PM
• Location: In-person

• Primary Function: Review, qualify, and accept standard written orders and medical records to authorize the release of durable medical equipment and supply orders
• Ensure all documentation meets federal, state, payer, and regulatory compliance requirements prior to order processing
• Review each file to confirm all required documentation is complete and compliant, including medical records, insurance information, prescriptions, Letters of Medical Necessity (LMN), and Face-to-Face documentation
• Ensure all orders are revenue-qualified and result in clean, accurate claims
• Accurately log, track, and maintain documentation to meet payer qualification standards
• Complete timely follow-up on documentation-related work queues, including authorizations, missing documents, and order processing
• Communicate with insurance providers to verify eligibility and coverage, documenting all interactions accurately
• Collaborate with internal departments to ensure smooth documentation and order fulfillment workflows
• Resolve customer questions, concerns, and documentation-related issues by identifying problems and coordinating solutions

Our Mission is to Enrich Liveswith respect, integrity, compassion and excellence!

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• health
• dental
• vision
• 401K plus match
• incentive program
• life insurance
• paid time off
• paid holidays
• long-term disability
• short-term disability
• free parking
• volunteer pay
• green initiatives

We are on the Green Line!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.