Support Specialist; Reentry Support Services

Support Specialist (Reentry Support Services)

Support Specialist is responsible for directly supervising resident actions and movements, ensuring that all program rules, regulations, and contracting sources are followed. The role serves as a liaison between residents and case management staff, informally guiding and supporting residents and acting as their ongoing contact.

Pay range: $20-$22 per hour.

Schedule:

Full-time – 2nd shift (2pm‑10pm), Monday‑Friday.

• Monitors house activities while directly supervising resident actions and movements, ensuring that program clients follow all program rules and regulations.
• Handles discipline of program residents in the event of major or minor violations.
• Maintains security, safety, and sanitation of the facility in accordance with policy and applicable laws, conducting regular rounds.
• Conducts intake for new residents, including background information, explanation of program rules and expectations, and orientation of the facility.
• Communicates responsibly with clients and staff, maintaining daily logs, recording client data on bed check sheets, completing incident reports, making appropriate telephone contacts, maintaining client confidentiality, and other designated record keeping.
• Performs searches of the facility and residents and their belongings as needed or scheduled.
• Maintains ethical practices in relationships with clients (PREA compliance), staff, outside individuals, and community agencies.
• Provides informal guidance and support to clients as needed, serving as liaison between clients and case managers.
• Collects urinalysis samples (same sex clients) and performs random breath analysis tests on assigned residential and nonresidential clients.

• High School Diploma / GED.
• One year free of problematic substance use.

• Bachelor’s degree in human services or related field.
• Experience in substance use treatment, criminal justice, or related field.
• Clear and professional communication skills, both oral and written.
• Ability to relate to people from diverse backgrounds with multiple individual and systemic barriers to success.
• Leadership skills and ability to work independently with very little supervision.
• Ability to act as a positive and supportive presence for program clients with a highly professional approach and a commitment to person‑centered care.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

We offer a competitive compensation and benefits package, including Health, Dental, and Vision;
Life, Short-Term, and Long-Term disability insurance; a retirement plan with company contribution; generous paid time off; 12 annual holidays;
Tuition Reimbursement;
Paid Parental Leave.

Note:

This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time‑to‑time by the supervisor and the position may become specialized in focus. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.

AA/EEO.