Program Manager; Case Manager - Men's Recovery Program

Program Manager (Case Manager) – Men's Recovery Program

Job Title: Program Manager (Case Manager) – Christ Recovery Center
FLSA: Exempt
Job Status: Full Time
Salary Range: $49,000 – $56,000 Annually
Reports To: Program Director

Union Gospel Mission Twin Cities (UGMTC) provides emergency shelter, food, basic needs and wraparound programs for people facing homelessness, hunger and addiction in the community. Located in Saint Paul, UGMTC opened its doors in 1902 and has been feeding, sheltering and offering the hope of Jesus Christ to people in need ever since.

Mission: To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction.
Vision: To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.
Values: Faith, Compassion, Respect, Integrity, Excellence.

Position Summary: The Program Manager oversees housing and provides recovery case management for men in the Christ Recovery Center (CRC) program with limited supervision in alignment with UGMTC’s mission, vision, values, and goals. Works independently to oversee resident work assignments, execute day-to-day programming, guide residents through the recovery process, facilitate groups, supervise, and document resident progress. Supports the Program Director in the implementation of CRC program strategic goals to ensure access and positive outcomes for UGMTC residents.

• Implements established CRC resident programming, work assignments, and case management processes in alignment with UGMTC’s mission, values, and policies.
• Assists Program Director in the development and implementation of program policy, procedures, and guidelines consistent with the ethical standards of the profession.
• Make independent administrative and procedural decisions and judgments within scope of role.
• Works evening and weekend hours as needed to connect with residents who have employment schedules during normal business hours.
• Monitors resident work assignments and CRC programming, gathers data and prepares reports to assist in the evaluation of program effectiveness and achievement of program objectives.
• Provides input to Program Director on CRC budget.
• Exercises independent professional and ethical judgment in monitoring resident goals and treatment plans through non-therapeutic counseling, mentoring, support spiritual development and encourage residents in their sobriety and with family reunification. Refers residents to Support Services when appropriate.
• Obtains certification and serves as Genesis Change group facilitator. Teaches recovery classes, facilitates groups and meetings with family members.
• Plans, leads, and supervises social and recreational outings for residents; assists Program Chaplain with supervising spiritual retreats for residents. Supervises overnight recreational trips and retreats.
• Uses established case management methodology and practices to evaluate resident progress and provide direct case management through regular one-on-one meetings; ensure resident confidentiality in accordance with HIPPA Privacy Regulations.
• Updates resident progress in Caseworthy software by recording accurate and timely case notes. Follows all established Caseworthy policies and procedures; maintains other program records and reports.
• Confers with Program Director and Program Chaplain on case issues, resident progress, and program recommendations.
• Partners with Program Director, Program Chaplain, and Support Services to coordinate care for residents.
• Establishes a welcoming and safe environment for men in recovery. De-escalates and resolves issues and conflicts that occur with staff, residents, families ranging from the expression of verbal anger up to and including violence, and emergency situations.
• Responds to crisis situations, including resident relapse, conducting room searches and interacting with police or healthcare professionals to address situation.
• Monitors the assignment of resident housing. Monitors residents for drug and alcohol use and adherence to program policy. Addresses discipline issues, communicating and enforcing disciplinary…