Senior Product Complaint Analyst

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: Works in a fast-paced environment to analyze customer complaints for the Electrophysiology Complaint Management Center (CMC) to determine which are regulatory reportable and coordinates activities with internal, field, and end use customers. Responsible for adherence to Good Manufacturing Practices (GMPs) and proper complaint handling per the Code of Federal Register (CFR) and other governmental regulations. Communicates event investigation results via regulatory reports and written communications, as appropriate.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Applying clinical knowledge to review complaint communications and laboratory analysis to apply event coding, assess for regulatory compliance reportability, and potential impact to patient safety and business operations.
• Performs quality review and approval of records to ensure accuracy and compliance.
• Works independently guided by company policies, guidelines and procedures, receiving guidance on complex and unprecedented problems.
• Participate in onboarding, training, and continuous improvement initiatives.
• Provide constructive guidance and coaching to new or less experienced analysts, providing actionable feedback that supports skill development and builds confidence.
• Solves a range of problems of varying scope and complexity, generally applying existing solutions, while exercising autonomy or applying judgment based on experience to develop new solutions.
• Lead & create team engagement around continuous improvement goals for safety, quality, service, cost and space through the utilization of lean and operational excellence tools and best practices.
• Regularly participates in discussions and presentations in small meetings, logically presenting information to convey key messages.
• May lead small projects or project steps with manageable risks and resource requirements.

• Bachelor’s degree, or an equivalent combination of education and experience in lieu of a degree
• Minimum of 5 years of experience in medical device complaint processing and reporting

• College Degree focus in Biology, Health Sciences, Biotechnology or Engineering preferred
• Self‑motivated, goal‑driven, and results‑oriented team player
• Strong written and verbal communication skills
• Excellent time management and organizational abilities
• Experience with SAS, Power
  
  BI, or Track Wise applications
• Experience reviewing scientific literature

Requisition

Minimum Salary:$69500

Maximum Salary: $132000

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see —will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and…