Account Manager III- Consumer Asset Servicing

Job Description

Location: Hybrid - Columbia, MD, St. Paul, MN or Houston, TX

This is a hybrid position primarily based in Columbia, MD, St. Paul, MN or Houston, TX. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

Computershare Corporate Trust is built on a foundation of “Trust Makes it Work” – expertise, relationships, and innovation you can trust. When you join this dynamic team as an Account Manager you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service weare looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of strong analytical skills with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Relationship Management lines of business?

If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

An excellent opportunity to join our global company, using your extensive networks and knowledge to grow our business and secure new revenue with some of the world's biggest companies!

We are a global business with an entrepreneurial spirit, operating in a fast-paced, technology-driven environment. We value adaptability, precision, and professionalism. As an Account Manager within our Asset-Backed Securities (ABS) team, you will play a critical role in supporting and expanding our Backup Servicing product offering.

This role is ideal for someone with direct experience in servicing consumer asset portfolios who can help us meet a critical business need and drive growth in a high-impact area. You will be the primary liaison for mid-to-large servicers, managing relationships, overseeing portfolio performance, and leading strategic initiatives to enhance our servicing capabilities.

• Serve as the primary point of contact for servicers and portfolio-related matters, including issue resolution, escalation, and special projects.
• Represent the company in developing and maintaining strong relationships with servicers, monitoring performance, and ensuring compliance with contractual obligations.
• Conduct operational reviews of servicers to assess their readiness and suitability for Backup Servicing engagements.
• Act as a subject matter expert in the servicing of consumer asset classes, including unsecured consumer loans, auto loans, small business loans, and renewable energy financing.
• Identify and develop new asset classes and revenue opportunities for the Backup Servicing business.
• Collaborate with internal teams and external stakeholders to tailor solutions that meet unique servicing and portfolio requirements.
• Review contractual documents to assess risk and recommend solutions that align with business objectives.

Recommend and implement process improvements to enhance efficiency, scalability, and client satisfaction.

• Minimum of 7 years of experience in consumer asset servicing, trust services, account management, or structured finance.
• Demonstrated experience with residential or asset-backed portfolios, preferably in a Corporate Trust or Backup Servicing context.
• Strong understanding of servicing operations and performance metrics across various…