Lead Product Designer

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We are seeking a Lead Product Designer to join our Identity & Access Management (IAM) product team. In this pivotal role, you will drive design excellence and user experience for our authentication, registration, profile/account creation, and account recovery flows—balancing seamless user experiences with robust security, transparency, and user control. You will collaborate closely with product managers, engineers, and other designers to translate complex technical requirements into intuitive, accessible, and secure user experiences.

This position is ideal for a designer with a proven track record, seeking an opportunity to lead strategic design initiatives while remaining hands-on with craft and delivery. You will drive prioritization, planning, and decision-making across multiple product teams, while creating exceptional user-centered experiences that achieve business goals and exceed user expectations. The team is focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.

• Lead the end-to-end design process for IAM features and products, from discovery and user research through prototyping, testing, and final delivery
• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables
• Work collaboratively with cross-functional teams to define user needs, business requirements, and technical constraints
• Lead and execute strategic design initiatives that elevate product experiences and support organizational goals
• Model exemplary design practices for the team—demonstrating rigor in research, design, file organization, prototyping, and presentation
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment
• Foster a collaborative design culture by providing actionable feedback in weekly design critiques, mentoring peers, and delegating responsibilities on cross-team projects
• Establish and maintain design systems and documentation for authentication, account management, and recovery workflows
• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly
• Partner with CX Insights to create long-term research strategies and facilitate ongoing discovery and iterative delivery
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture
• Advocate for user privacy, security, and transparency throughout the product lifecycle

Big Picture Thinking

• Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards
• Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for consumers
• Ability to precisely articulate design rationale through a compelling narrative
• Demonstrated ability to create designs that excite stakeholders just as much as users

Leadership

• Ability to influence senior leaders, peers, and diverse teams consisting of a multitude of perspectives
• Encourage creativity and risk-taking
• Relentless advocacy for solutions that solve real user problems and remove barriers for our consumers

Professionalism

• Have a strong professional presence, be approachable, respectful, open, transparent, and easy to work with – even in stressful, challenging situations
• Be flexible – able to change course when needed
• Have self-awareness, be comfortable receiving feedback, and work to continually improve
• Make complex things simple, even when in white space and confronted with unclear situations
• Possess excellent verbal, written, and presentation skills

• 6+ years of experience in Product Design, with a proven track record in Identity & Access Management or related domains (authentication, registration, account creation, security flows)
• Demonstrated experience of UX and interaction design methodologies, with a…