Administrative Representative - MSP International Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position pays $17.50 / hour and is located at the St. Paul Minneapolis International Airport (MSP) – 4901 Glumack Dr. Saint Paul, MN 55111.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

We have the following schedule available:

• Monday: 12:00pm to 8:30pm
• Tuesday: 12:00pm to 8:30pm
• Wednesday: 12:00pm to 8:30pm
• Thursday: 12:00pm to 8:30pm
• Friday: OFF
• Saturday: OFF
• Sunday: 12:00pm to 8:30pm

Enterprise Mobility is a leading provider of mobility solutions, owning andoperatingthe

Enterprise Rent‑A‑Car,National Car Rentaland Alamo Rent A Carbrands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,car sharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings.

Responsibilities include:

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls—callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• May assist with or perform customer pick‑ups in a safe and courteous manner
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED required
• Must have at least 6 months of prior customer service, retail, or administrative support experience
• Must have a valid driver's license with no more than 3 moving violations and/or at‑fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old