Alarm Monitoring Specialist; On Site Eagan, MN

Overview

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Join our National Award-Winning Alarm Monitoring team!

Vivint’s Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) properly responding to alarm signals from our customers’ alarm systems, (2) dispatching emergency signals to police, fire, and medical agencies, (3) providing world-class customer service to our customers in their time of need.

• Comprehensive Training:
  Paid, full-time, mandatory 5 weeks
• Shift Pay Differentials + Biweekly Performance Bonus + Commissions + Additional Monthly/Quarterly Bonus

Full Time, Paid, Mandatory 5 weeks (2:00 pm-10:30 pm CT Monday through Friday)

3pm-11:30pm CT

11pm-7:30am (Third Shift) CT

$18.00/hr

• We want you to grow with us! Potential to make up to $19.25/hr and other career growth opportunities within your first year!
• Additional $3/hr for hours worked during 3rd shift on site in our Eagan, MN office.
• Additional $1.00 per hour for bi-lingual Spanish/English speakers.
• Bonuses: additional $3-5/hr for top performers, additional $1.50/hr for average performers

• You must be able to work in our Eagan, MN office.
• Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License (or equivalent) in all 50 states
• High School Diploma or equivalent
• Be able to type a minimum of 40 wpm
• One year customer service experience preferred, but not required

• New hires complete a 3-week new hire classroom training followed by a 2-week hands-on training.
• Includes comprehensive training on both alarm standard operating procedures and how to assist customers in emergency situations.
• Dispatch police, fire or EMS when needed.
• Notify customers of non-emergency signals.
• Notify account contacts of emergency signals after dispatch.
• Receive and process inbound calls requesting information.
• Position requires some weekend and, holiday, and shift work and may require mandatory overtime.

• World-class customer service and interpersonal skills. Personal accountability and a strong commitment to excellence.
• Innovative problem-solving and analytical thinking.
• High emotional resiliency and ability to navigate stressful or emergency situations.
• Ability to use discretion and problem analysis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Extensive training will be provided before taking emergency calls.
• Highly dependable with regular and punctual attendance.
• Thrive on a workday comprised of highly repetitive interactions or processes.
• Ability to read and apply documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficiency with computers, Microsoft Office Suite, and the internet.

Vivint Culture and why it’s a great place to grow your career!

• Flexible scheduling
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Career development and leadership opportunities
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups
• Discounts with various national companies and vendors

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant s experience or skills.

Official description on file with Talent.