Customer Center Representative

Customer Service Representative – Transdev – St. Paul, MN

Transdev in St. Paul, MN is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

Transdev is proud to offer a competitive compensation package of $17.00–21.25 with annual increases in January.

• Vacation: minimum 2 weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• 401(k) retirement plan, medical, dental, vision, life insurance, short‑term disability, voluntary long‑term disability

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect them to a supervisor.
• Demonstrate a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times, and addresses.
• Perform other duties as required.

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Subject to a DOT drug test and physical if applicable.

• Must be able to work shifts or flexible schedules as needed.
• Employee will spend long periods sitting, typing, or looking at a computer screen.
• Work environment will be a combination of indoor and outdoor settings.

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If accommodations are needed to participate in the application or interview process, please contact HR.T

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other classification protected by federal, state, or local law.