Customer Experience Coordinator
Listed on 2026-01-19
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
On Site Companies is a family and woman-owned company that has been in business for over 35 years! We are a company that proudly creates stability, belonging, and growth opportunities for all employees at our 5 locations.
As a Customer Experience Coordinator, your focus is to create an exceptional customer experience by providing product and service solutions to prospective and existing customers over the phone and online.
Responsibilities- First call resolution
- Analyze customers’ needs to recommend products and services
- Provide customers with knowledgeable answers to questions about product, pricing, and availability
- Present solutions and then position the conversation forward in the sales process
- Follow up with customers to ensure successful problem resolutions
- Energetic and positive mindset with the customer's solution always in mind
- Self-driven and motivated to meet and exceed sales goals
- Excellent communication skills both verbally and written
- Strong customer service externally and internally
- High level attention to detail
- Computer proficiency (Outlook, Salesforce software, Microsoft Office)
- Strong negotiation and team player mindset
- Good analytical and problem-solving skills
- First call resolution mindset
- Minimum of 1 year in customer service or sales
- Strong problem-solving skills
- Stability as an essential business
- Company is experiencing growth annually
- Our Values: Working as a Team, Customer Driven, Safety Focus, and Financial Stability!
- No weekends! 7:30am - 4:00pm, Monday-Friday
- $18-20 per hour
On Site Companies offers all full time team members a comprehensive benefits package. The company paid benefits are the company offered core life and AD&D insurance and Employee Assistance Program (EAP). Voluntary benefits include medical, dental, vision, supplemental insurances (disability, accident, cancer, hospital confinement, critical illness, life). We offer a 401k with a competitive company match and 100% vesting at eligibility date.
Checkus out online!
- Website:
- Facebook:
On Site Companies is an Aff…
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