Service Support Specialist

Pay and Incentives

Base pay: $20.00 - $23.00 per hour.

Incentive plan: up to $140.00 bi‑weekly after 90 days of employment, plus a $1,500 hiring bonus.

Benefits include monthly appliance and process training, career growth opportunities, medical, dental, and vision insurance, company‑paid short‑term disability, 401(k) and profit sharing, PTO, and paid holidays.

• Assist customers with appliance repair requests via phone, email, and text.
• Coordinate service for our customers with in‑home repair technicians or appropriate external service providers.
• Provide accurate and complete information regarding service options and terms of service for both in‑ and out‑of‑warranty products.
• Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
• Leverage critical thinking skills to resolve technical issues, providing practical solutions to complex problems.

• Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem‑solving skills.
• Be a part of a team committed to meeting and exceeding customers’ expectations.
• Be punctual and committed to excellent attendance.

• High school diploma or GED.
• Previous call center or customer service–related experience preferred.
• Ability to work as a member of a cross‑functional team.
• Proficiency with technology, including Microsoft Office.
• Strong typing skills, a minimum of 40 WPM.
• Successful completion of a pre‑employment criminal background check and drug screening.

• Full‑time, 8:30 am – 5:00 pm, Monday through Friday.
• Training hours: 7:30 am – 4:00 pm for the first two weeks.
• On‑site at our St. Paul Corporate Office, near Dale Street and I‑94 East.

Associate

Full‑time

• Customer Service
• Retail

Warners' Stellian is the Midwest’s retail appliance specialist. Family‑owned and operated for more than 70 years, we provide an unmatched shopping experience with exceptional service at 14 great store locations.

Core values:
Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651‑222‑0011.