Child Support Operations Specialist​/Customer Svcs Specialist Sr

Child Support Operations Specialist / Customer Services Specialist Sr

Join to apply for the Child Support Operations Specialist / Customer Services Specialist Sr role at State of Minnesota
.

• Job
• Working Title:
  
  Child Support Operations Specialist / Customer Services Specialist Sr
• Job Class:
  Customer Service Specialist, Senior
• Agency:
  Children Youth & Families Dept
• Location:
  
  St. Paul
• Telework Eligible:
  Yes
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Date Posted: 01/07/2026
• Closing Date: 01/21/2026
• Work Shift:
  
  Day Shift
• Work Hours:
  
  8:00 am - 4:30 pm
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $22.23 - $30.09 hourly; $46,416 - $62,827 annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Telework (Within Minnesota or neighboring states) and flexible hours options are available.

• Process employer notifications for Lump Sums.
• Resolve Master Client Index (MCI) Maintenance/Duplicate MCI errors.
• Customer Communication Coordination – process correspondence from program participants, county staff, program partners and interested parties.
• Employer Table Maintenance – maintain, and update Child Support Division (CSD) Employer Tables in the child support computer system (PRISM) due to changes.
• Assist with ad hoc assignments within the Program Support Unit.

• Strong research and analytical skills to understand what is being requested and respond quickly and clearly to complex and diverse requests for information.
• Mainframe computer system experience such as PRISM and/or MAXIS.
• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e‑mail and other written correspondence.
• Ability to communicate verbally and in writing with accurate spelling, grammar and punctuation; and to communicate effectively with co‑workers, customers, and the general public.
• Math skills sufficient to add, subtract, divide, calculate averages and percentages and ensure payments match reported information.
• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.
• Skill working with Microsoft Office applications such as Teams, Outlook, Word, etc. and work experience sufficient to develop and modify a variety of correspondence, records and reports.

• Two or more years’ experience using PRISM and/or MAXIS.
• Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).
• Familiarity with Customer Relations Management software such as Microsoft Dynamics 365.
• Variety of experiences working and communicating effectively with others from different backgrounds and cultures.

• Background investigation prior to employment may include a reference check, criminal background check, fingerprinting check (MNJIS/CJIS), driver’s license check, personnel file review, and additional assessment during the interview process.

• Select “Apply for Job” at the top of this page.
• If you have questions about applying for jobs, contact the Careers Help Desk at 651‑259‑3637 or email careers.us.
• For additional information about the application process, visit http://(Use the "Apply for this Job" box below)..

If you have questions about the position, contact Kristen Brolsma lsma.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job #, the Working…