Team Lead, Customer Service​/HelpDesk

Job Title

Team Lead

Club Manager

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight ensuring all staff provide excellent customer experience.
• Perform front desk related tasks such as answering phone calls, taking information calls, member check‑ins, sign‑ups, cancellations, and updating member account information.
• Provide gym tours to potential members.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts and ensure team members are trained on current marketing promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Customer Service: communicate and interact with customers in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve the problem.
• Problem Solving: recognize, define and analyze problems; encourage alternative solutions and plan to resolve situations.
• Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance

$17.00 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.