On-Site Customer Account Manager

Overview

Schedule: Monday-Friday 8am-5pm

Compensation: $27-32 depending on expereince and qualifications

Location: 2501 Hudson Rd Maplewood, MN 55144

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities
. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

What you will do

• Manage customer's service expectations for assigned account.
• Recognize opportunities to capture new business and negotiate rates and service that enhance revenue growth.
• Develop positive and solid relationships with assigned customer personnel.
• Participate in daily planning and operational functions with heavy emphasis on developing strengths and direction in order to ensure alignment between Swift and assigned customer account in order to meet all business unit needs.
• Manage service processes from tender acceptance until delivery of shipment.
• Develop streamlined processes and execution criteria to optimize tender and load execution efficiency levels.
• Identify and implement process changes that improve the speed and quality of information which flows between both Swift and assigned customer account.
• Perform network analysis based on customer inbound and outbound freight flows; identify opportunities for incremental committed capacity utilization within the customer's freight system.
• Direct the delivery of standardized, streamlined operations with consistent high value services across all shipping facilities and transportation modes being utilized.
• Serve as extension of sales to expand business revenue by exploring all dedicated, rail and logistics opportunity with customers. Explore opportunities with assigned customer account in order to meet customer capacity needs. Work closely with Sales on any new opportunities. Provide spot quotes/rate quotes when needed (in coordination with Sales).
• Generate appropriate reports regarding service, accessorials, etc., and evaluate cost factors associated with business operations.
• Ensure data is accurate and up-to-date.
• Provide status updates to customer and facilitate the reconciliation of freight invoices to ensure appropriate resolution of issues.
• Proactively work to assist others in achieving the organization's objectives.

What you need to bring

• 2+ years experience in sales and/or pricing and/or customer service in transportation industry required.
• Must possess exceptional communication skills.
• Must possess strong negotiation skills.
• Must be able to work independently.
• Must be able to present information clearly and concisely.
• Must be customer focused.
• Must possess strong MS Office skills.
• Bachelors degree in business or equivalent combination of education and/or experience required.

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities
- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement
. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate
, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.