Operations Student Worker; Service Desk and Maintenance teams Internal Student

About Luther Seminary

Luther Seminary educates leaders for Christian communities called and sent by the Holy Spirit to witness to salvation through Jesus Christ and to serve in God’s world. Our values are Gospel-centered, Student-focused, Innovative, Academically Rigorous, Inclusive, and Community Oriented. Luther is the largest seminary of the Evangelical Lutheran Church in America. We also educate students of 41 other denominations and traditions.

Luther is accredited by the Higher Learning Commission and the Association of Theological Schools.

Operations Student Worker (Service Desk and Maintenance teams)

Finance & Administration

08/20/2025

Exempt

Director of Operations

Operations student worker teams and the services they provide supply and create first impressions of Luther Seminary for visitors. They ensure the campus is well‑kept, facilities are clean, restrooms are fresh and stocked, and the environment remains friendly and hospitable. These positive impressions are supported through actions by student workers who maintain excellent customer service and professional behavior in various and sometimes challenging situations.

Service Desk Team and Maintenance Team perform activities that uphold the Seminary’s appearance, cleanliness, and functionality for the campus community.

• Administration and general office duties, including answering the phones and filing. Attention to detail, greeting customers, etc.
• Conduct rounds to check the status of facilities.
• Provide assistance to campus community members needing building access.
• Respond promptly to phone calls or e‑mail inquiries; re‑direct as needed.
• Check Info e‑mail hourly and direct all that come in during a shift; keep all necessary tabs open.
• Receive packages when the question isn’t available.
• Communicate with and elevate as needed to Operations, Facilities, and Office of Technology to notify them of any issues; respond to requests; escalating any issues on campus to 911 immediately.
• Assist with events on campus; receiving deliveries, answering receive, and preparing spaces.
• Make and check on Café coffee service each weekday.
• Help with light set‑up and tear‑down, such as bathroom inspection, moving tables, assisting caterers, and communication with Event, Operations, and Facilities staff.

• Operations administration support.
• Campus Supply/Mail Center includes stocking shelves and sorting mail.
• Custodial services
  • Routine (general cleaning of occupied spaces, trash and recycling management)
  • Project (deep cleaning restrooms, flooring, and windows)
• Event support.
  • Move and arrange furniture and equipment; prepare classrooms and multi‑purpose rooms for special events and activities; clean up furniture, equipment, and debris following these events.
• Light maintenance.
• Perform a variety of routine grounds maintenance duties in the beautification of the Seminary grounds. Operate powered and non‑powered equipment and tools.
• Landscape plantings and mowing.
• Leaf removal.
• Snow clearing.
• Grounds setup for events.
• Mail and consumable product deliveries.
• Work with staff performing manual labor. Must be able to work in a hot or cold environment, as well as in a dusty and dirty environment. Perform demolition, moving materials, and equipment. Set up and clean painting projects, surface preparation, area protection, and paint application.

Operations team workers are accountable to the Director of Operations, but may report to and take direction from other Operations department staff as designated by the Director.

• Students must possess an ongoing commitment to advancing the Mission and Vision of Luther Seminary through the effective use and support of technology.

• Maintain a professional demeanor with individuals seeking help and provide support in a clear, calm manner.
• Protect the privacy and security of confidential account information.
• Attention to detail.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Self‑starter, motivated to…