Student Services Operations Manager

Who We Are

Walker West Music Academy is a vibrant music school for students of all ages, from 5‑year‑olds to adults. We offer affordable, accessible, high‑quality instruction in all genres of music with a special emphasis on jazz, gospel, and improvisational music. Founded by African American musicians, Walker West is believed to be the oldest community music school of its kind in the nation.

The high‑quality music education we provide is rooted in the African American cultural experience, creating a nurturing environment where students and educators form a genuine community of learning.

Our faculty consists entirely of working musicians who bring real‑world experience into every lesson. At Walker West, we’re not just teaching music, we’re building connections, fostering creativity, and honoring the rich traditions that make music a powerful force for bringing people together.

$70,000 annual salary

• Paid Time Off (PTO)
• 10 paid holidays, plus 2 floating holidays per year
• Competitive health, dental, and vision insurance
• Health Savings Account (HSA) and options for Flexible Spending Accounts (FSA)

Because Walker West is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary's University, Walker West employees and their spouses are also eligible for the following benefits y's University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Professional development opportunities
• Access to advancement (internships, job placement, field practice)

This is a regular, full‑time position that includes a typical M‑F schedule from 10am‑6pm and may include some evening and/or weekend hours as needed.

Walker West is hiring a Student Services Operations Manager to focus on leveraging technology to optimize student service delivery within Walker West. This role will hold primary responsibility for the strategic deployment and administration of the Student Customer Relationship Management (CRM) system and related technologies and serve as the key technical and financial liaison.

• Serving as the primary CRM System Administrator and System Owner for Student Services.
• Automating workflows to accurately and efficiently record and monitor student data, such as registration status, financial aid eligibility, and disbursement progress.
• Designing, building, and maintaining complex reports to track Key Performance Indicators (KPIs), service performance, non‑profit impact metrics, financial reconciliation, and student progression.
• Developing and enforcing data governance policies to ensure the accuracy, consistency, and security of all student, family, financial, and registration data across integrated systems.
• Approving bi‑weekly payroll for all direct reports and verifying hours worked by faculty members for compensation processing.
• Overseeing technical training for the team on compliant registration procedures, accurate financial assistance tracking protocols, and communication logging.
• Evaluating and documenting team performance based on adherence to data entry standards, correct processing of registration and financial aid workflows, and compliance with institutional policies.
• Overseeing and managing the technology that drives the student and family registration process, ensuring a streamlined and technically sound experience from inquiry to enrollment.
• Serving as the functional expert in tracking and documenting student and family eligibility for various aid programs, ensuring all steps are recorded in the CRM for compliance and service follow‑up.
• Overseeing the systems for processing student services payments and creating accurate invoices in conjunction with the Finance team.
• Serving as the primary point of contact between Student Services and Finance for reconciliation, payment troubleshooting, and aligning registration and aid tracking with the institution's financial ledger.
• Overseeing the integrity of data flow between the CRM, Student Information System (SIS), financial system, and UKG Workforce Management, with an emphasis on registration and financial aid data synchronization.
• Overseeing protocols…