Client Success Specialist - Hybrid - St. Paul, MN

Account Specialist - Hybrid - St. Paul, MN Position Overview

The Account Specialist is a customer and supplier facing role responsible for managing customer requests from the Sales Teams, creating estimates, and executing Sales Orders from initiation through fulfillment. Acting as a key liaison between customers and suppliers, this role also coordinates Purchase Orders, monitors timelines, and proactively communicates updates to ensure orders are delivered accurately and on time.

Manage customer requests ensuring timely and accurate execution

Create customer quotes and revise estimates based on supplier pricing, specifications, and changes

Communicate order status updates, changes, and issue resolution clearly and proactively to customers

Manage customer cases and claims, coordinating internally to investigate issues and ensure timely resolution

Maintain customer inventory reporting to ensure visibility to contractual commitments and forecasts

Order Management

Coordinate customer onboarding activities, including required documentation and system setup

Manage ship-to setup forms and ensure accurate data entry across systems

Create, revise, and manage Sales Orders (SOs), ensuring accuracy in pricing, quantities, and timelines

Enter and maintain customer forecasts in Net Suite to ensure accurate planning and fulfillment accuracy

Create and manage Purchase Orders (POs) with suppliers to support customer orders.

Coordinate with suppliers to confirm pricing, specifications, lead times, and order requirements.

Monitor supplier timelines and elevate risks or delays to ensure on-time delivery.

• Manage artwork intake and processing, including artwork-related Sales Orders and documentation.
• Coordinate artwork setup, revisions, and approvals across internal teams and external partners.
• Develop artwork and material estimates in coordination with internal stakeholders.
• Collect signed proofs and coordinate can-related Sales Orders tied to artwork approvals.

• Ensure accurate system data entry and documentation across all account activities.
• Support cross-functional teams by maintaining organized records and tracking key milestones.
• Perform other duties as assigned to support account operations and business needs.

Other duties as assigned

• Bachelor's degree in Supply Chain, Business, or a related field, or equivalent work experience
• 3-5+ years of experience in inside sales, sales operations, procurement, customer service or related field
• Strong attention to detail with the ability to manage multiple workflows simultaneously
• Comfortable working in ERP systems (Net Suite experience preferred) and CRM tools
• Excellent communication and organizational skills
• Ability to collaborate cross-functionally with Sales, Account Management, and external parties
• Ability to use both data and customer service skills to drive decision-making and proactively solve problems
• Ability to manage multiple priorities in a fast-paced environment

To Apply:
Please email your resume to  Video cover letters are strongly encouraged.