Summer Intern - Housing Assistance

The Dakota County Community Development Agency is seeking a summer intern to assist with administrative tasks in the Housing Assistance department. This is a limited term position.

This internship will shadow the work of our Housing Assistance team to assist with delivery of communication and program administration of CDA rental assistance programs. This position will gain skills in database management, file processing, document imaging, and customer service.

The Dakota County CDA administers local, state and federally funded rental assistance programs that assist over 2,900 households. The largest program is the Housing Choice Voucher program. This intern will learn about rental assistance programs including the process of verifying eligibility, housing quality standards inspections, and re-certifications for continued program participation.

• Complete department copying, document imaging, and mailing projects (forms, applications, contracts).
• Use word processing features to prepare reports, policies, correspondence, memorandums, and forms.
• Perform general clerical duties as directed.

• Schedule office and inspection appointments.
• Schedule and prepare files for briefing appointments.
• Reschedule appointments as needed.
• Track and report appointment no shows and cancellations.

• Greet and check in applicants and clients.
• Inform appropriate staff and begin briefing presentation, as needed.
• Answer incoming calls, screen, and transfer calls to the correct staff member.
• Assist clients as to their needs with forms/applications.
• Be polite and courteous to all clients/visitors.

• Promote a positive image of the CDA to clients.
• Develop and maintain a good working relationship with CDA employees, vendors and contractors working with the CDA.
• Answer calls and emails within 24 business hours.
• Handle calls or meetings with irate parties in a professional manner to diffuse the issue/conflict.
• Abide by all CDA Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the CDA.

• Minimum age of 18.
• Candidates pursuing degrees in administration, business, housing, and social work are ideal candidates for this position.
• Must have a valid driver’s license.

Ability to:

• Handle difficult situations in a professional manner when dealing with the public and agency employees.
• Communicate both orally and in writing.
• Work independently.
• Work under pressure and with interruptions.
• Be flexible.
• Learn or skilled in the ability to operate phone or switchboard systems.
• Learn or skilled in the use of the keyboard and the ability to type and enter data accurately.
• Respect privacy and confidentiality of others.

The Dakota County CDA is a leader in affordable housing with a mission to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. The CDA’s housing portfolio consists of single-family homes, duplexes, fourplexes, townhomes and apartment buildings serving individuals, families and senior. For more information about the Dakota County CDA visit:(Use the "Apply for this Job" box below)..org

Dakota County Community Development Agency is an equal opportunity employer and will not discriminate on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.

Dakota County Community Development Agency accommodates qualified persons with disabilities in various aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at .

According to Minn. Stat. § 13.04, Dakota County Community Development Agency (CDA) must advise you of the following.

Purpose and…