Administrative​/Clerical Associate, Clerical

Housing Associates are part of the Housing Assistance team at the Dakota County Community Development Agency (CDA), a premier organization that administers over 30 programs to enhance the economic vitality of Dakota County.

Recruitment Type: This position is open until Thursday, March 19, 2026 at 4:30 p.m.

Hiring Range: $22.46 - $28.08 per hour (depending on qualifications)

Benefit package includes: Medical, dental, vision, short-term and long-term disability, life insurance, retirement, paid holidays, and paid time off.

Work Hours &

Location:

Monday - Friday flexible schedule (start times between 7-9)

Housing Associates perform administrative and technological support duties for the Housing Assistance department; utilize computer to assist with applicant/participant file review/processing. Assist with the administration of the Housing Assistance Department Programs by answering applicant/participant questions, providing program information as necessary, assist with New Admissions, Recertifications, Portability, and HQS (Housing Quality Standards) processes. Perform Housing Assistance receptionist duties and act in a backup capacity for other agency support personnel.

The Dakota County CDA's mission is to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. For more information about the CDA, please visit

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct background and reference checks before hiring

• Provide general information on how to access housing assistance programs; answer questions related to eligibility, program requirements, and status inquiries.
• Use office equipment to complete/prepare copies for files and mailings; create forms, form letters and documents in standard office software and specialized housing software systems.
• Generate portability billings to housing agencies for ongoing Housing Choice Voucher port-in participants; access software to compile billing documents, prepare billing correspondence and send via preferred method; assist with record keeping of participants who port out/in.
• Input portability billings, prior to HAP run, to ensure timely and accurate reimbursement of port-out participants.
• Work with Housing Specialists to coordinate and schedule informal hearings with hearing officers; process hearing decision paperwork and review and submit invoices for payment.
• Assist New Admissions Housing Specialist with applicant eligibility reports in HUD systems.
• Coordinate applicant appointments and briefings for New Admissions process.
• Process terminated applicant and participant files; enter data into appropriate HUD system and close out file in department database.
• Use office systems to track and complete assigned work and maintain records.
• Assist with annual and periodic organizing and purging of department files.
• Assist with special projects and complete other duties, as assigned.

• Respond to portal inquiries to include waiting list updates, new admissions eligibility, and recertification processes.
• Assist applicants/participants with resetting passwords and accessing portal.
• Conduct initial file review for completeness, forwarding complete files to the appropriate Housing Specialist for processing and initiate first follow-up of incomplete files.

• Act as back-up receptionist for the Housing Assistance department and receptionist when needed; answer telephones, direct visitors, handle inquiries or complaints, supply general information, screen and refer more complex inquiries and complaints to appropriate personnel and process incoming and outgoing mail.

• Inspect properties for compliance with Housing Quality Standards (HQS), Federal and local standards, building codes and zoning ordinances in back-up capacity, as needed.
• Schedule, perform and complete assigned inspections in a timely manner.
• Assist with Housing Quality Standards inspection operations and process; create and maintain monthly inspection logs, sort and distribute inspection forms, generate and mail form letters, update inspections database and housing software with current inspection data.
• For contract inspectors, schedule and communicate inspection results to property owners and program participants, determine responsible party for any correction items and establish deadlines for completion of work.

• Promote a positive image of the CDA to clients.
• Develop and maintain a good working relationship with CDA employees, vendors and contractors working with the CDA.
• Answer calls and emails within 24 business hours.
• Handle calls or meetings with irate…