Administrative Support Technician: Management Support Clerk

Open Internally until:
March 6, 2026

Open Externally until:
March 13, 2026

Class

Title:

Administrative Support Technician

Position Title:

Management Support Clerk

Accountable To:
Resident Services Housing Manager

Department:
Resident Services Management Office

Band: A

Grade: 1

Subgrade: 3

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi‑rise buildings, townhomes, and scattered site single family and duplex homes.

The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

The PHA helps families and individuals with low incomes achieve greater stability and self‑reliance by providing safe, affordable, quality housing and links to community services.

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Incumbents perform a wide variety of office support activities which require routine decision making and office experience.

The Administrative Support Technician is the second level of a four‑level administrative support series and is distinguished from the Administrative Support Assistant by its responsibility for performing a variety of office support activities requiring routine decision‑making and office experience. The Administrative Support Technician is distinguished from the Administrative Support Specialist, which is responsible for performing specialized activities related to the area assigned to.

Incumbents are responsible for answering and directing calls; responding to the needs of walk‑in clients, answering basic questions regarding procedures or services provided; scheduling units for inspections; entering data into a computerized tenant data system, logging and tracking processes, providing information to other departments, compiling reports, maintaining filing systems; receiving and processing a wide variety of forms and documents; memos and correspondence.

• Provides receptionist functions for the management office, including acting as a clearinghouse for residents, staff, service providers and visitors; communicating with persons from diverse racial and cultural backgrounds, persons with multiple disabilities and/or limited or no English speaking skills; handling incoming phone calls; providing general information about PHA policies and procedures and directing inquiries to appropriate sources; responding to clients who are angry, exhibiting signs of substance abuse, symptoms of mental illness, or inability to communicate readily due to disabilities.
• Reduces rental income loss and maximizes occupancy by re‑renting vacant units as quickly as possible, including maintaining accurate and current records, notifying rental/re‑exam, accounting and maintenance departments, contacting potential new residents, scheduling lease signings and orientations, participating in the Admission Orientation Program, acting as new residents’ first contact, preparing lease and other documents, and entering move‑in data into the computer and transferring records from waiting list to active tenant.
• Maximizes resident awareness of and compliance with regulations, lease obligations, rules and procedures, safety…