Program Assistant - Scattered-Site

Program Assistant - Scattered Site

Status:
Part Time (Hourly; 20hrs/week) 9am to 5pm

Location:

Saint Paul, MN;
Ramsey County

Supervisor:
Program Manager - Scattered Site

Direct Reports:
None

Compensation: $21/hr

Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.

Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law.

Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.

The Program Assistant works with the Program Manager to ensure all administrative responsibilities are completed in a timely manner and compliant with all applicable regulations. The Program Assistant provides instrumental logistical support to case managers in managing electronic health records and case documentation, supports direct assistance coordination/delivery, collaborates with the Scattered site team on fulfilling tenant needs, and completes special projects as assigned by the Program Manager.

• Administrative Support
  • Utilizes Electronic Health Records systems (AWARDS, HMIS, Pavillio, MNITS) with support of Program Manager to maintain accurate shared records for clients and staff.
  • Supports Scattered-Site team as a liaison to Ramsey County for intake, renewal, and discharge paperwork related to tenant benefit cases.
  • Inventories and orders direct assistance supplies and move in materials to main office; supports direct assistance delivery to tenants’ homes in Ramsey County as needed.
  • Assists in the coordination and management of third‑party contractors.
• Office Coverage
  • Performs guest and reception duties for visiting tenants/prospective in a courteous and responsive manner.
  • Provides programming information to prospective tenants and community members with referrals to programming or administrative staff as appropriate.
  • Manages outgoing mail and packages, and distributes incoming mail for staff.
  • Processes daily faxes and scans to appropriate recipient.
  • Distributes documents, supplies, and other materials to tenants and staff.
  • Receives and processes in‑kind donations.
  • Completes projects and duties as assigned by programming and administrative staff.
• Functions as a team member
  • Follows through with own job responsibilities and assignments.
  • Attends relevant team meetings and functions at the direction of Program Manager.
  • Engages in constructive problem solving and conflict resolution, assists other team members in doing the same.
  • Provides information needed by other team members in a timely and effective manner.
  • Offers assistance to team members as needed.
  • Gives and receives feedback to and from team members.
  • Takes direction from supervisor or manager, and implements team decisions as made.
• Other duties
  • Participates in staff and team meetings.
  • Promotes community awareness of Emma Norton Services.
  • Attends community meetings when necessary.
  • Participates in agency efforts to promote a mutually respecting, multicultural environment, and participates in training opportunities related to economic, racial, and cultural diversity as requested.
  • Maintains up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire.
  • Perf…