Scheduling & Care Coordinator

Scheduling & Care Coordinator

Part-Time | Hybrid | Twin Cities Metro

$20–$25/hour depending on experience

15–20 hours per week

At The Kitty Custodian, we believe a clean space isn’t just about dust and floors. It’s about ease. It’s about walking into your home and exhaling. It’s about removing one layer of stress from someone’s already full life.

Our mission is to bring ease into our clients’ spaces through exceptional cleaning delivered with care, understanding, and a touch of sass. People invite us into their homes — their real lives. We take that seriously. Not in a stiff, corporate way. In a human way.

We’re building the Twin Cities’ Gold Standard in Cleaning by doing what we say we’ll do, fixing it when we mess up, meeting people without judgment, and communicating clearly and directly.

Behind every schedule is a person who needs reliability. Behind every call is someone who wants to feel taken care of. That’s where you come in.

The Scheduling & Care Coordinator is the first line of reliability and care for our clients.

You will answer incoming calls, respond to leads, manage scheduling and rescheduling, and coordinate clearly between clients and our cleaning team. Your job is to protect the calendar, protect the staff’s time, and protect the client experience. This role is steady, structured, and people-centered. It requires warmth, efficiency, and strong communication.

• Answer phone calls with professionalism and warmth
• Respond to new leads promptly
• Schedule and reschedule cleans with accuracy
• Coordinate calendar details between clients and cleaners
• Communicate clearly inside Slack and
• Support operational flow with calm and consistency
• Over time, there may be opportunity to support billing oversight.

• Clients feel heard, respected, and taken care of
• Calls are answered promptly and confidently
• Scheduling runs smoothly with minimal errors
• Calendar decisions are made clearly and efficiently
• Communication is direct, steady, and solution-focused

• Love customer service
• Enjoy talking on the phone
• Stay calm when plans shift
• Are systems-driven and detail-oriented
• Communicate clearly and directly
• Value reliability and follow-through
• Match a playful but professional tone

• Avoid phone conversations
• Struggle with organization
• Take conflict or changes personally
• Become overwhelmed easily
• Prefer chaos over structure
• Communicate passively or reactively

This position requires emotional regulation, clear thinking, and consistent follow-through.

• Our custom scheduling software
• Just Call.io
• Slack

15–20 hours per week

Hybrid flexibility

No cleaning duties

You MUST apply in the above link. All applications submitting anywhere else will be ignored.