Customer Service Specialist Intermediate

• Job
• Location:
  
  St. Paul
• Full/Part Time:
  Full‑Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 01/09/2026
• Closing Date: 01/20/2026
• Hiring Agency/Seniority Unit:
  Administration Dept / Administration‑AFSCME
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
• Classified Status:
  Classified
• Work Area:
  Parking
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is responsible for managing all aspects of parking contracts for external customers, including initiating, renewing, modifying, and canceling agreements. Parking assignments are made in alignment with established policies, procedures, directives, and organizational priorities. The position also handles cash receipts, serves as the primary liaison to Metro Transit, and administers Metropass services for eligible customers. This position coordinates ongoing maintenance and repairs for parking pay stations and supports the safety and security of assigned parking lots, ramps, and garages.

It prepares daily, monthly, quarterly, and annual parking reports and is expected to manage assigned tasks with a high level of independence. Additionally, this position promotes alternative transportation options, provides backup support to scheduler/dispatch staff for tenant services, and performs a variety of administrative and operational support duties, including assistance to the Supervisor and Business Operations Manager.

• Customer service skill sufficient to interact with customers – in person, over the telephone, or via email – in a courteous, tactful, and diplomatic manner.
• Valid Driver’s License with acceptable driving record.
• Word processing skills to develop and modify a variety of correspondence, records and reports.
• Typing/keyboarding skill to accurately compose correspondence.
• Data entry skills sufficient to create records and update entries in a timely manner.
• Mathematics skills sufficient to process account reconciliations.

• Knowledge of MS Office Suite
• Desktop publishing skills
• SEMA4 experience
• Knowledge of current office practices and procedures
• Ability to speak a second language/bilingual

Employee must have the ability to traverse between building and parking lot/ramp locations to conduct site visits and assessments. This may include navigating slippery or rough terrain, climb stairs or ladders, and work in low light conditions to visually inspect spaces.

Successful applicants must pass a criminal background check through American Databank and pre‑employment reference checks, and driver’s license check. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651‑259‑3637 or email careers.us. For additional information about the application process, go to http://(Use the "Apply for this Job" box below)..

For questions about this position, contact Teresa Mills ls.us or 651‑201‑2428.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job #, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Teresa Mills ls.us.

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