Document Services Program Administrator - State Program Administrator, Intermediate at Minnesot

Document Services Program Administrator - State Program Administrator, Intermediate

Document Services Program Administrator - State Program Administrator, Intermediate job at Minnesota Department of Employment and Economic Development. Saint Paul, MN. The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good.

At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families.

DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota.

• Job Class:
  State Program Administrator, Intermediate
• Agency:
  Department of Employment and Economic Development
• Job
• Location:
  
  St. Paul
• Telework Eligible:
  Yes, may be eligible for some telework
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Limited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 11/21/2025
• Closing Date: 12/01/2025
• Hiring Agency/Seniority Unit:
  Department of Employment and Economic Development/MAPE
• Division/Unit:
  Paid Family and Medical Leave
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
• Classified Status:
  Unclassified
• Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees/MAPE
• End Date:
  Up to one (1) year
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  No

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

About the Paid Leave Division:
Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use.

We are engaging the people who depend on us‑workers, employers, caregivers, and insurers to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start‑up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human‑centric processes and systems to deliver this new benefit to Minnesotans.

This position exists to coordinate and administer document services operations within the Paid Leave enterprise contact center. The incumbent ensures the efficient receipt, sorting, and digitization of incoming mail, monitors workflow processes, and identifies opportunities for improvement to support timely and accurate program operations. The position provides technical program support, analyzes data, and recommends process and policy improvements consistent with the goals and requirements of the Paid Leave program.

It involves collaboration with other contact center and program staff to ensure consistent service delivery and the proper handling of confidential and sensitive information in compliance…