Veterans Program Engagement Specialist

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St. Louis, MO, US,

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.

Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.

The Engagement Specialist, working in the Grants Per Diem (GPD) Contract Emergency Residential Services (CERS) Program, will observe and evaluate the daily traffic of the off‑site residential program location. The specialist will notify appropriate contacts of disturbances at the residential property and work to ensure the safety of clients, coworkers, and visitors. This is a 24/7 program that requires flexibility, including the ability to work Saturdays and Sundays.

The position is part‑time, no more than 19 hours per week, and ineligible for benefits.

• Direct individuals to appropriate entrances such as volunteers, visitors, and persons seeking services.
• Complete security rounds inside and outside of the residential campus to monitor safety and cleanliness.
• Engage clients in conversation to determine needs and provide appropriate resources.
• Engage clients regarding substance use and mental health.
• Work closely with area service agencies to ensure service delivery.
• Refer clients to appropriate community agencies and shelter providers as needed.
• Use appropriate de‑escalation techniques to defuse volatile persons.
• Use appropriate judgement to call “911” for emergency assistance.
• Provide a welcoming presence to clients and visitors.
• Maintain a positive relationship with each client.
• Record and maintain services provided and notes for ongoing clients in Case Worthy and Service Point.
• Complete all daily documentation of each intervention with residents.
• Maintain visitor and other logs at front desk.
• Report behavioral/physical changes, problems, or concerns regarding residents to social worker and respond/intervene as needed in a therapeutic manner.
• Provide crisis intervention when necessary.
• Complete Incident Reports as needed.
• Other duties as assigned.

• High school diploma or GED required.
• First aid training and CPR within 30 days of hire.
• Current TB test within 30 days of hire.
• Experience with mental health/SUD required.
• Housing First philosophy knowledge.
• Knowledge of mental health and co‑occurring diagnoses.
• Basic Microsoft Office skills required (Word, Outlook, Excel).
• Participate in interdisciplinary or multi‑interdisciplinary team approach.

• Ability to interface with diverse population.
• Strong communication skills.
• Ability to work flexible hours.
• Ability to work varying shifts.
• Ability to remain awake for shift.
• Treat each resident with respect, keeping good professional boundaries.
• Ability to coach clients in an educational manner toward treatment goals.
• Flexible and open to change.
• Understand and practice client confidentiality.
• Understand and practice client/staff boundaries.

All candidates receiving an employment offer must submit a pre‑employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions may require physical examination, Tuberculosis screening and Hepatitis

A. All offers are contingent upon successful completion of required screening.

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where…