Transformer Field Service Supervisor

Transformer Field Service Supervisor

Join to apply for the Transformer Field Service Supervisor role at NASS
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Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.
At NASS, we provide the broadest set of one‑stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing, including transformers, breakers, switches, arresters, and apparatus testing, as well as comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.

The hourly rate for this position is between $39.00 – $60.00 per hour. Starting pay within this range may be affected by geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other substation equipment.
• Ensure that all field service activities are carried out in accordance with all safety guidelines and company policies.
• Perform Job Behavior Observations (JBO) regularly to provide coaching for both safety and technical aspects to the field technicians.
• Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
• Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
• Mentor field service technicians to enhance their technical skills and knowledge.
• Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status with documentation in approved storage locations.

Required:

• High School Diploma or equivalent.
• Ability to perform comfortably in a fast‑paced, deadline‑oriented work environment.
• Excellent organizational skills, interpersonal, verbal and written communication skills.
• Ability to work as a team member, as well as independently.
• Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc.).
• Possession of a valid driver’s license, and ability to maintain a good driving record.
• Must be able to crawl, climb, stand and lift up to 50 lbs.
• Must be able to pass a fit‑for‑duty exam.
• Available for frequent overnight domestic travel and occasional international travel.
• Able/willing to work flexible hours, overtime, weekends, holidays and nights.

Preferred:

• 5+ years of hands‑on experience in High Voltage testing of electrical power equipment.
• Scheduling experience a plus.
• Transformer manufacturing process experience and testing experience.
• Experience with the following test equipment:
  Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets.
• Knowledge of the following equipment:
  Circuit Breakers (HV/MV), Transformers, Switchgear, CTs, PTs and CCVTs.
• Experience with the following test equipment:
  Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi‑Pot.

• Competitive pay.
• Nashville Training Academy & Comprehensive Training Resources.
• Career Path Planning.
• Incentives for Professional Certifications.
• Competitive Per Diem.
• Referral Bonuses.
• Tuition Reimbursement.
• Medical, vision, and dental benefits.
• 401(k) with company match.

NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E‑Verify, Drug and Tobacco‑Free Workplace.

NASS does not work with individual recruiters or third‑party recruiting agencies and will not recognize claims to any unsolicited resumes or candidate information.