Specialist - South YMCA

Welcome Specialist - South City YMCA (Sales)

Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members.

Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests.

• Greet, interview and tour future members.
• Create outbound calls and emails to generate future members to tour center.
• Follow up on membership inquiries.
• Responsible for tracking and reporting on all tours that result in membership.
• Responsible for follow up of all non-joins within specified time.
• Process all memberships via membership software systems and ensure all processes are followed.
• Schedule all new members for their MYFITness Appointment.
• Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed.
• Prospects all non-member program users.
• Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor.
• Track and provide number of "quality" conversations, program enrollments, MYFITness enrollments.
• Review and assist with the actualizing of member satisfaction surveys and suggestion feedback.
• Implements, distributes and communicates all membership marketing campaigns and any sales related promotions.
• Assist with center and association member appreciation and recognition event(s) and program(s).
• Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities.
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce.

Equal Opportunity Employer M/F/D/V.

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.