Sales Coordinator

Overview

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What's Possible

Do you enjoy supporting a sales and marketing team, communicating with customers, and providing excellent customer support? Are you seeking a role with growth potential?

The Sales Support Coordinator will provide daily support to the Air Products Membrane Solutions Commercial team and manage inbound and outbound communications with customers. You will interface with our customers for sales of systems, membranes, parts, and service. You will also have internal interactions with global sales personnel, marketing, product management, transportation coordinator, Air Products  corporate trade compliance, AP corporate credit group, AP customer master group, and AP CRM teams.

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)
• 401k with 100% vested company core and match
• Paid Vacation, holidays + sick time
• Paid Parental leave (Up to 8 weeks)
• Backup Child and Adult Care benefit
• Adoption assistance
• Flexible spending accounts (medical, dependent daycare)
• Life Insurance (AD&D
  - Paid for by Air Products), Supplemental AD&D
• Legal Plan & Identity theft coverage
• EAP (Employee Assistance Program)
• Many more supplemental benefits available

• Proficient in SAP, Salesforce (or other comparable CRM), and MS Suite.
• Excellent communication skills both, written and verbal.
• Ability to work well independently and in a team environment.

• A positive, can-do attitude with strengths in speedy and accurate responses
• A high level of integrity due to confidentiality of company and customer sensitive data.
• Friendly, professional, and able to communicate at all levels, both internally and externally, via e-mail and telephone.
• Computer and IT literacy includes the ability to learn new systems.
• Ability to follow policies and procedures, while identifying opportunities to improve and enhance customer experience.
• Adaptable to change.
• Organized, with a strong ability to prioritize tasks and manage time to support multiple initiatives.
• Eager to learn and grow.

• Create and maintain internal and external requisitions for purchase of parts to support customer demands. Oversees parts sales orders through shipment to customers.
• Supports execution of annual satisfaction survey - works with sales to identify customer contacts, follows up with customers/sales to drive response rates.
• Enters and tracks RMAs, acting as the central point of contact for membrane, part, and service complaints from ETO Systems Customers.
• Track and submit workbooks for price increases and customer master data attributes.
• Administratively support commercial projects, as needed.
• Periodically assist the Marketing team packing company giveaways.
• Support the implementation and usage of the CRM platform (Salesforce)
• Pull monthly reporting on active projects, contact the Commercial team to validate hours.
• Manage service and sales orders from entry through invoicing for new system proposals and service projects. Enter into SAP, follow up with commercial and project management through project completion, notify the team of closure, and invoice in SAP.
• Accepts and validates customer Purchase Orders and enters order into SAP.
• Complete customer workbook requests for new and existing customers and liaise with AP Customer Master Data (CDM) team to ensure timely completion.
• Efficiently communicate information from customers to our Treasury group for credit card and credit transactions, credit worthiness, receipt of payment and order release for shipment.
• Communicate with scheduling regarding order shipment dates, and advise customers of shipping details, any potential order changes (or delays), or partial shipments.
• Works with customer, sales manager, and Air Products  Legal and/or Trade Compliance departments to validate compliance to domestic and international laws and regulations.
• Issues order acknowledgements to customers.

• A bachelor s or associates degree is preferred but is not required.
• A high school diploma or GED is required.
• Proficiency in SAP, Salesforce (or other comparable CRM) and MS Suite is required.
• Excellent customer service experience is required.
• Excellent communication skills and attention to detail are required.
• A valid driver s license, clean driving record, and a reliable personal vehicle are required.

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Join Air Products, where we proudly value the…