Sales Support Specialist

Job Title: Sales Support Specialist
Job Location: On-site
Employment Type: Full-Time

This is an opportunity to join a stable, family-oriented organization that values collaboration, autonomy, and professional growth. The Sales Support Specialist ensures smooth communication between customers, sales, and production, playing a critical role in maintaining high service standards.

• Stability:
  No history of layoffs; consistent raises and bonuses.
• Culture:
  Supportive environment with flexibility during life events.
• Engagement:
  Fun workplace activities, seasonal events, and team-building games.
• Support:
  Comprehensive training program and mentorship from experienced staff.

• Required:
  • Receive, process, and monitor customer orders.
  • Communicate with sales and production to ensure customer expectations are met.
  • Maintain accurate records and manage change orders promptly.
  • Work with vendors to maintain material supply.
  • Provide coverage for team members as needed.
• Preferred:
  • Leverage understanding of manufacturing capabilities.
  • Build strong customer relationships and handle unique requests confidently.

• Required:
  • High school diploma or equivalent.
  • Basic math skills.
  • Reliable transportation.
  • Excellent time management and organizational skills.
  • Strong communication skills (phone, email, in-person).
  • Ability to work well in a team environment.
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
  • Comfortable handling customer inquiries and resolving issues.

• Preferred:
  • Experience in the packaging or manufacturing industry.
  • Assertive personality—not afraid to pick up the phone and engage with customers.
  • Attention to detail and ability to manage multiple priorities.

• Join a team of three Sales Support Specialists supporting multiple sales representatives.
• Reports to an operations leader with a dotted line to sales leadership.
• Open workspace environment encourages collaboration and quick problem‑solving.

• Base Salary: $40,000–$50,000 annually (commensurate with experience).
• Bonuses:
  Annual performance‑based bonuses.
• Benefits:
  • Medical and dental insurance.
  • 401(k) with company match.
  • Health Savings Account (HSA).
  • Paid vacations and holidays.
• Perks:
  • Flexible, family‑oriented environment.
  • Fun team activities and events.

• Shadowing and training for 3+ weeks, with full support for up to 6 months.
• Demonstrates initiative, attention to detail, and strong communication skills.
• Builds positive relationships with customers and team members.