Jewelry Sales Consultant; Part time

Customer Experience Assistant, Sales (Part time)

Brilliant Earth is looking for a Customer Experience Assistant to provide an exceptional experience for every Brilliant Earth customer. This role is located in our St. Louis showroom and requires a part‑time schedule that includes weekend days.

• Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

• A bachelor’s degree or equivalent preferred.
• Experience with an ERP or CRM system.
• A passion for socially and environmentally responsible organizations and products.

• Competitive compensation and a robust benefits package, including 401(k) match, parental leave, pre‑tax commuter benefits, mental wellness perks, and more.
• Career growth. Regular 1‑1’s with your manager, training opportunities, and an annual 360 review process to create clear pathways for growth.
• Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Employee discounts on our jewelry.
• Sales incentive programs to recognize and reward sales performance.
• Mental wellness perks, including self‑care apps and seminars, and access to Employee Assistance Program.
• Giving back and volunteer opportunities across local initiatives.

Interested in growing with Brilliant Earth? Send us a resume and cover letter explaining why you want to join our mission and team, and include a sentence about your favorite shape of diamond. You’ll receive an acknowledgment email and can expect an update within a week of applying. The interview process includes a phone call with the recruiting team, an online exercise, and a video interview with one of our leaders.

Brilliant Earth is an equal‑employment‑opportunity employer. We do not discriminate based on race, color, faith, creed, sexual orientation, gender, age, military status, marital status, or health conditions. For more info, see our full EEO statement in our policy documents.