Vice President of Retail Operations

Seeking a dynamic and experienced VP of Retail Operations to lead retail locations in St. Louis. This role is responsible for overseeing all day-to-day operations of the store, ensuring an exceptional customer experience and operational excellence.

• Lead and develop the retail team, ensuring comprehensive and timely training for all employees.
• Implement and enforce company policies and procedures, including scheduling and performance standards.
• Manage inventory and purchasing activities, maintaining accurate records from receipt to sale.
• Ensure compliance with company standards and operational protocols.
• Drive operational efficiency and customer satisfaction, serving as a key point of contact for staff and customers.

• Manage and maintain store records to ensure accuracy and organization.
• Oversee purchases and transactions with customers and vendors, ensuring smooth and efficient processes.
• Lead and supervise all retail staff, fostering a positive and productive work environment.
• Train, coach, and mentor team members across all departments to drive performance and growth.
• Handle daily operations and sales activities, ensuring exceptional customer service and operational excellence.
• Implement and uphold company policies and standards, maintaining consistency across the store.
• Conduct regular operational audits to ensure adherence to company procedures and best practices.
• Manage inventory levels and purchasing, ensuring products are stocked appropriately and accurately tracked.
• Perform regular physical inventory checks and reconcile discrepancies promptly.
• Identify and resolve operational issues, implementing solutions to prevent recurrence.
• Ensure all products are stored and handled according to company standards for quality and safety.
• Perform other duties as assigned to support overall store success.

• 4+ years of retail customer service experience, demonstrating strong interpersonal and problem-solving skills.
• 3+ years of personnel management experience, including team leadership and performance development.
• 3+ years of inventory management experience, with a proven ability to maintain accuracy and efficiency.
• 3+ years of experience with point-of-sale (POS) systems and transaction management.
• High school diploma or GED required; college degree preferred.
• Reliable transportation to and from the work location.
• Ability to successfully pass a criminal background check.

Job Type: Full-Time, Salaried

Location:

St. Louis, MO | Salary: $75,000.00-$