Food Server

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Provides personalized service and uses guest’s name at least twice during all interactions.
• Greets each guest entering the restaurant.
• Operates a cash register/POS system, rings proper amount into the register, and gives the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

• Applicant must be at least 18 years of age.
• Prior customer service in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.
• Read, write, speak, and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables, and chairs).
• Must be able to reach above and below the shoulder, grip small items, bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system, and when cleaning and wiping cashier areas.
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to tolerate second-hand smoke, noise, and bright lights.

Shift: Ranges from 7am–11:30pm | Pay: $7.50 per hour plus tips (Tip Avg. $100 per shift).

Base salary is part of a competitive Total Rewards package, including wellness programs designed to support financial, physical, and mental well-being. Specific benefits may vary by position, and day-one medical coverage, 401(k) matching, and annual performance bonus are examples of benefits that may apply. Paid time off is earned according to local policy and increases with length of employment.

We’re committed to equal opportunity and diversity in our workforce.

STARTING SALARY
Up to $18 per hour