Front of House Team Member AM

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement

We seek a dynamic and customer‑oriented front‑of‑house Associate to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

• Customer Interaction:
  Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling:
  Take orders accurately, process payments efficiently using POS systems, and ensure customers receive the correct change and receipts.
• Service Delivery:
  Promptly deliver food and beverages to customers, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance:
  Throughout the shift, maintain the cleanliness of the dining area, including tables, chairs, and service stations. Ensure all public areas meet health and safety standards.
• Problem Resolution:
  Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

• Customer Service
  
  Experience:
  
  Prior experience in a customer‑facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication
  
  Skills:
  
  Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy:
  Ability to handle orders accurately and efficiently, even in a high‑pressure environment.
• Teamwork
  
  Skills:
  
  Experience working collaboratively in a team‑oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility:
  Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina:
  Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness:
  Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.

Experience with POS Systems such as Square or Toast is a plusjquery.