Multi-Site MHC Manager

Overview

ABOUT US
We are a full-service, commercial real estate firm that delivers highly specialized Asset Management Services and focuses primarily on Manufactured Housing and Self-Storage. We own and operate over 115 properties across 29 states. We are seeking innovative, passionate, and motivated individuals looking for an opportunity to join a fast-growing organization with tremendous professional growth opportunities. Our achievements hinge on our capacity to implement our guiding principles, fostering a distinctive organizational culture that sets us apart from others.

Our team is made up of uniquely qualified, professional individuals who understand the complexities and challenges of acquiring and managing our key assets. We are known for providing a space where your contributions are valued, your ideas are heard, and the value you provide is recognized through career advancement and financial opportunities.

The Multi-Site Property Manager is responsible for managing operations and seeking to maximize the financial value of assigned mobile home communities. This position reports to the assigned Corporate Regional Asset Manager and works in partnership to improve maintenance, select contracted services, execute capital improvements, regular reporting, community and employee safety, and legal compliance. Responsibilities include administration, marketing, home sales, leasing, collections, resident relations, resident retention, and customer service, with daily oversight of maintenance, community curb appeal and maintenance personnel.

• Competitive Starting pay of $52,000 annually
• Medical benefits in the amount of $525 per month
• Dental, Vision and other supplementary benefits available
• Pet Insurance
• Holiday Pay
• 401k
• Paid Time Off (PTO)
• Monthly Bonus Opportunities
• Company Perks Program
• Flexible Schedule
• Opportunities for career advancement

• Completes daily transactions and tasks related to the financial operation of the communities in Rent Manager, including collecting and posting rent, fees, preparing daily bank deposits and reconciling resident accounts, preparing financial reports, and processing invoices and payables.
• Reviews resident files and accounting records to determine unpaid or late fees, communicates with residents regarding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment, obtains community manager approval, codes charges to appropriate accounts, and manages communication between vendor/contractor, accounting, and client/owner as needed.
• Follows established procedures related to evictions, including notice requirements, evicting residents, and representing the community in court proceedings as required.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing disposition in accordance with procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve service issues.
• Understands and complies with all Federal Fair Housing Act regulations.
• Analyzes, prepares and manages the park's operation budget to improve profitability.
• Partners with Corporate Asset Manager and Marketing department to prepare marketing plans and develop strategies to meet occupancy goals.
• Promotes and shows communities and ensures timely follow up for all prospective residents.
• Facilitates the sale of mobile homes within the communities, including marketing available units, conducting tours, negotiating sales terms, and ensuring compliance with applicable regulations.
• Collaborates with prospective buyers to understand needs, provide accurate property information, and guide them through the sales process from inquiry to closing.
• Maintains accurate records of all home sales, transactions, and related documentation.
• Implements effective strategies to achieve sales goals while providing exceptional customer service to current and prospective residents.
• Participates in activities within the local community to promote community support.

• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of managerial experience of a mobile home community
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
• Must be highly motivated, able to work independently, solve problems involving residents, personnel, finances, equipment/maintenance issues, emergencies, etc.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales goals.
• Excellent communication and customer service skills to…