Occupancy Specialist

Mac Properties is seeking a detail-oriented and service-focused Occupancy Specialist to support operations at The Branscome, a HUD-regulated, Project-Based Section 8 (PBS8) community in St. Louis. This role plays a critical part in ensuring regulatory compliance, managing resident certifications and renewals, and delivering a positive resident experience.

The Occupancy Specialist partners closely with property leadership and maintenance teams to support day-to-day operations while maintaining audit-ready files and high customer service standards. Experience in affordable housing and Yardi is strongly preferred.

The pay rate for this role is $22/hour. If you are passionate about customer service and have HUD Project
- Based Section 8 program experience, please apply today!

Occupancy, Compliance & Renewals

• Process initial, annual, and interim resident certifications in accordance with HUD and PBS8 requirements
• Manage resident lease renewals and ensure accurate, timely documentation
• Verify income, assets, household composition, and eligibility
• Maintain organized, audit-ready resident files
• Utilize Yardi for certifications, renewals, leasing activity, and reporting

Leasing & Resident Services

• Lease apartments in compliance with HUD and affordable housing regulations
• Conduct apartment showings and clearly explain program qualifications and lease terms
• Deliver professional, responsive customer service to residents and prospects
• Address resident concerns and elevate escalating issues appropriately
• Support resident retention through proactive communication

Property Operations Support

• Conduct regular building and unit walks
• Coordinate with maintenance on work orders and unit readiness
• Assist with move‑ins, move‑outs, inspections, and required documentation

• Experience with HUD, Project-Based Section 8 (PBS8), or affordable housing programs preferred
• Experience using Yardi or similar property management systems preferred
• Affordable housing credentials such as COS, TCS, HCCP, or SHCM are a plus
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• High school diploma or equivalent required

Mac Properties is committed to providing quality housing and meaningful resident experiences. This role offers an opportunity to grow within affordable housing compliance and property operations while working with a collaborative and mission-driven team.